CUSTOMER SERVICE
LIVE CHAT

Chat with us if you need immediate assistance to:

Know more about the status of an order or return
Modify or cancel an order

Note: Make sure to accept cookies for the live chat to open on the bottom right of your screen

WHATSAPP

Message us if you have any questions about:

Your delivered order
How to return a product

+31208088688
CALL

Call us if you need support with:


Promotional codes
The finalization of an order online
Skincare advice and product recommendations

+31208088688

SHIPPING
SHIPPING CHARGES

Shipping and handling charges per order (delivery for most standard orders within 5-7 business days)

 

Standard Shipping Costs:
Austria0 €
Italy0 €
Netherlands0 €
Belgium0 €
Spain0 €
Portugal0 €
Poland0 zl
Switzerland0 chf
SHIPPING OPTIONS

La Mer offers Standard Shipping Service. Online orders are shipped and delivered Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday, the next working day will be processed.

• Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.

• Most Standard orders are delivered within 2 to 5 business days from the order's ship date.

• All orders are shipped by UPS except the following: Austria, Switzerland and Italy orders are shipped by DHL.

• We only deliver to your billing country.

OUR CARBON OFFSET COMMITMENT

Carbon Neutral Shipping

Through sustainability practices we seek to protect our muse, the sea. La Mer offsets the carbon emissions from shipping for every Netherlands order placed on lamer.eu.*


*La Mer is funding an emission reduction project to offset CO2e emissions as a result of deliveries made from our La Mer Netherlands fulfillment center to our consumers’ delivery addresses (excludes buy online and pickup in store and same-day delivery.)