CUSTOMER SERVICE
LIVE CHAT

Chat with us if you need immediate assistance to:

Know more about the status of an order or return
Modify or cancel an order

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WHATSAPP

Message us if you have any questions about:

Your delivered order
How to return a product

+4314240086
CALL

Call us if you need support with:


Promotional codes
The finalization of an order online
Skincare advice and product recommendations

+4314240086

SHIPPING
SHIPPING CHARGES

Shipping and handling charges per order (delivery for most standard orders within 5-7 business days)

Ship MethodCost
Ausrtia0 €
Italy0 €
Netherlands0 €
Belgium0 €
Spain0 €
Portugal0 €
Poland0 zl
Switzerland0 chf
SHIPPING TIME FRAMES

La Mer offers Standard Shipping Service. Online orders are shipped and delivered Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday, the next working day will be processed.

  • Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
  • Most Standard orders are delivered within 2 to 5 business days from the order's ship date.
  • All orders are shipped by UPS except the following: Austria and Demark orders are shipped by DHL, and Switzerland orders are shipped by Swiss Post.
  • We only deliver to your billing country.

OUR CARBON OFFSET COMMITMENT

Carbon Neutral Shipping

Through sustainability practices we seek to protect our muse, the sea. La Mer offsets the carbon emissions from shipping for every Austria order placed on lamer.eu.*


*La Mer is funding an emission reduction project to offset CO2 emissions as a result of deliveries made from our La Mer Austria fulfillment center to our consumers’ delivery addresses (excludes buy online and pickup in store and same-day delivery.)